Penrith City Council upgrades online customer services with launch of MyPenrith

Tuesday, 15 July 2025

Penrith City Council has launched MyPenrith, a major upgrade to its online services platform, delivering a more secure way for the community to connect with Council services.

MyPenrith introduces a single sign-in that gives customers access to a growing range of Council services. The platform currently supports the Online Services Portal and will soon extend to include Council’s upcoming Bookings and Venue Hire Portal.

To improve security, MyPenrith includes multi-factor authentication, requiring users to enter a verification code sent via SMS or phone call when signing in.

Penrith Mayor Todd Carney welcomed the introduction of MyPenrith.

“This upgrade to our services positions Council for the future, making it easier for our community to engage with us online, while also strengthening the protection of personal information,” said Cr Carney.

"This upgrade reflects our commitment to putting customers first by delivering simple, safe and accessible services for the people of Penrith.”

Customers who have used the Online Services Portal before 1 July 2025 can register for MyPenrith using their existing email address for a seamless transition. By re-registering with the same email address, previous records and service history will be retained in MyPenrith. Registration is a one-time process and is required for all users, even if they’ve used the previous system.

Once logged in, customers can continue to access a wide range of Council services, including submitting requests related to waste management, community facilities, infrastructure and more.

For more information on how to register with MyPenrith, a how-to guide and video tutorial are available at my.penrith.city to assist with the transition.

Information contained within this news release was correct as at Tuesday, 15 July 2025.