Online Services

Online Services

Our online service options allow you to access and manage a number of Council services, including pay your rates, track a DA, make an online application – or use our Online Services Portal to easily make an enquiry, report concerns, or lodge a request for Council services such as waste collection and road maintenance.

Here are some handy hints for using the Online Services Portal.

Online Services Portal

Make an enquiry, report a problem or lodge a request, anytime, anywhere via the Online Services Portal. The system is directly integrated across Council, which means your requests can be actioned in an efficient and effective manner.


Pay your rates quickly and easily online.

Track a DA

Use Penrith City Council’s Online Development Services site to track Development Applications and conduct planning and land use enquiries online.

Online applications

Apply online for Outstanding Notices, 10.7(2), 10.7(5) and 603 Certificates, vegetation clearing and tree removal for non-urban areas (including more than five trees), and driveway applications.

Pay an application

Make an application payment

Managing Animal Concerns

Report a dog attack to Council using the Online Services Portal, or by calling 4732 7777. The matter should be reported to police as soon as possible.

Library Catalogue

Manage your library membership, search the library’s online catalogue, databases, online newspapers and more.

The Waste Spot

Book a bulky waste collection; report a bin not fully emptied, missed service or spillage; or make a general waste enquiry.

Flood affected residents

Additional support available to flood affected residents, including access to food, housing, clean-up, mental health support and other services residents may need.

 Penrith City Council does not tolerate any form of harassment or threatening behaviour, including verbal abuse and offensive language, no response will be provided if customers choose to behave in this manner.

Are you in the right place?

Please see below a list of links to organisations that may be better placed to assist you with your query.
Sydney Water131450
Service NSW13 77 88
Transport NSW(02) 8202 2200
WIRES – Wildlife Rescue - 1300 094 737
RSPCA NSW (02) 9770 7555
Animal Welfare League(02) 8899 3333
Telstra Emergency Faults and Reporting Maintenance13 22 03
Endeavour Energy133 718
Community Justice Centre1800 990 777
NSW Land Registry Services02 8776 3575